Italian Speaking E-commerce Support Specialist

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is thrilled to offer an exciting opportunity for an Italian Speaking E-commerce Support Specialist based in the vibrant city of Athens, Greece In this role, you'll be at the forefront of enhancing the online shopping experience for our Italian-speaking customers, ensuring they receive outstanding support and service.

Your primary responsibilities will involve managing customer inquiries, troubleshooting issues related to e-commerce transactions, and collaborating with various teams to ensure our platform runs smoothly. If you have a passion for e-commerce and exceptional customer service skills, we want to hear from you

Responsibilities
  • Provide high-quality support to Italian-speaking customers via email, chat, and phone.
  • Troubleshoot and resolve issues related to orders, payments, and product inquiries.
  • Assist in managing product listings and ensuring accurate information is displayed online.
  • Work closely with the marketing team on promotional campaigns and customer feedback.
  • Document customer interactions and escalate issues when necessary.
  • Participate in team meetings to discuss performance metrics and best practices.

Requirements

  • Fluency in Italian and English (both written and spoken).
  • Prior experience in e-commerce support or a related customer service role is a plus.
  • Excellent communication skills and a customer-oriented mindset.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Familiarity with e-commerce platforms and online shopping systems is beneficial.
  • Willingness to work in Athens and engage with a diverse team.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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