Flemish Speaking Customer Support for Home Security
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for our Home Security & Alarm Systems Department. This position is perfect for individuals who are enthusiastic about customer service and have a keen interest in security solutions.
Responsibilities- Provide high-quality customer support to Flemish-speaking clients regarding home security and alarm systems via phone, email, and chat.
- Assist customers with inquiries related to product features, installations, troubleshooting, and service plans.
- Effectively resolve customer issues and complaints to ensure a safe and secure experience for clients.
- Document all customer interactions accurately, maintaining comprehensive records.
- Collaborate with technical teams and service providers to support customer needs efficiently.
- Educate clients on system setup, usage, and maintenance to optimize their security experience.
- Collect and relay customer feedback to contribute to continual service enhancements.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Experience in customer service, preferably within the home security or technology sector.
- Strong communication skills, with a focus on delivering exceptional customer experiences.
- Detail-oriented and capable of multitasking in a fast-paced environment.
- Proficient in customer support software and standard office tools.
- Strong problem-solving skills and the ability to work autonomously.
- Willingness to work flexible hours, including weekends and holidays as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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