Dutch Speaking Customer Service for Public Transport Services Department
11 hours ago
Patrique Mercier Recruitment PT is pleased to present a rewarding opportunity for a Dutch Speaking Customer Service Representative for the Public Transport Services Department. In this essential role, you will provide vital support to Dutch-speaking customers, answering inquiries related to public transport services, schedules, ticketing, and more. Your contributions will directly enhance the overall customer experience and ensure that the public is well-informed about transportation options available to them. If you are dedicated to providing high-quality service and have a passion for helping others, we encourage you to apply.
Key Responsibilities- Provide exceptional customer service in Dutch, addressing inquiries and concerns regarding public transport services.
- Assist customers with ticket purchasing, route information, and schedule details, ensuring they have all necessary information for a smooth journey.
- Document all customer interactions accurately, maintaining comprehensive records for continual service improvement.
- Collaborate with other departments to resolve issues and provide timely solutions to customers' concerns.
- Stay updated on policy changes, operational updates, and service disruptions to inform customers accurately.
- Engage proactively with customers to enhance their experience and ensure high levels of satisfaction.
- Participate in training and development opportunities to continually improve service delivery skills.
Requirements
- Fluency in Dutch is essential, along with strong communication skills in English, both written and spoken.
- Experience in customer service, particularly in public transport or a related field, is highly preferred.
- Excellent problem-solving abilities with a focus on customer satisfaction and service improvement.
- Strong verbal and written communication skills for effective customer engagement.
- Able to handle multiple inquiries efficiently, demonstrating strong organizational skills.
- Attention to detail and a commitment to maintaining accurate customer records.
- A passion for public transportation and helping customers navigate their options will be beneficial.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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