German Customer Care Representative

5 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Hello Fintech Devotees

Do have a passion for  eCommerce and digital payment services ?

Are you keen on providing advanced payments solutions that can help customers worldwide realize their ambitions?

Look no further because ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative to work in an exciting Payments & Transactions project.

Company's HQ: Athens

Working Model: On-site (Athens, city center)

You will be reporting to: Operations Manager.

 What you will do:

Handle customer inquiries via email and chat, giving prompt answers to customer questions.

More specifically:

·       Provide assistance, resolve complaints, answer questions in the best interest of the customers.

·       Handling transactions and payment inquiries (refunds, manual charges, locating payments,..)

·       Follow communication procedures, guidelines, and policies

·       Keep accurate records of customer interactions and transactions in the CRM system

·       Address and resolve customer complaints or concerns in a professional and timely manner

·       Maintain a high level of company product knowledge to effectively answer customer queries

Requirements

What we are looking for:

·       Native or near-native German speakers with an English Fluency

·       Analytical minds with the ability to deal with complex financial inquiries

·       Clear Communication Skills

·       Tech savvy/Knowledge of MS office tools

·       Fast understanding and an ease of working with numbers and data

Benefits

Compensation package and Benefits:

Competitive compensation

  Rewarding bonus scheme

  Permanent contract

   Private health care benefits

   Daily meal allowance

  Relocation package for candidates outside Greece

Recruitment Process:

·       If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

·       As for the next steps, there will be 2 more interviews with the client either in person or online.

(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: )

You can always check all our German Speaking roles here:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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