German Speaking Customer Service for Hotel Reservations
10 hours ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. In this role, you will be instrumental in providing exceptional support for customers seeking assistance with hotel bookings and inquiries. Your expertise in the hospitality sector and fluency in German will be key in helping clients navigate the reservation process and ensuring their overall satisfaction. If you are passionate about travel, hospitality, and providing top-notch customer service, we would love to have you on our team
Key Responsibilities- Provide exemplary customer service in German, assisting guests with hotel reservations, inquiries, and modifications.
- Handle customer complaints and concerns professionally, ensuring timely resolutions and customer satisfaction.
- Document all customer interactions and maintain accurate records in the reservation system.
- Collaborate with hotel partners and internal teams to facilitate reservations and address any related issues.
- Stay informed about hotel services, events, and promotions to provide customers with relevant information.
- Engage proactively with customers, following up on inquiries and ensuring all their needs are met.
- Participate in ongoing training sessions to enhance your service skills and industry knowledge.
Requirements
- Fluency in German and strong English communication skills, both written and spoken, are essential.
- Previous experience in customer service within the hotel or hospitality industry is highly advantageous.
- Excellent problem-solving abilities and a commitment to delivering high-quality service.
- Strong verbal and written communication skills to build rapport with customers effectively.
- Ability to manage multiple tasks while prioritizing customer needs in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate records of reservations and customer interactions.
- A genuine interest in the hospitality industry and a passion for helping guests enjoy their experiences.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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