German Speaking Customer Service for Hotel Reservations

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. This role is ideal for individuals who are passionate about travel and hospitality and are dedicated to providing exceptional service to German-speaking customers.

Responsibilities
  • Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding hotel reservations and hospitality inquiries.
  • Assist customers with booking and modifying their hotel reservations and specials.
  • Handle customer complaints and ensure effective resolutions to enhance guest satisfaction.
  • Document customer interactions accurately and maintain updated records in the company's CRM system.
  • Collaborate with various hotel departments to ensure a seamless experience for guests.
  • Stay updated on current promotions, local attractions, and property-specific information to assist guests effectively.
  • Create a welcoming and positive experience for customers throughout their interaction with the service team.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the hospitality or travel industry.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple inquiries and resolve issues promptly.
  • Proficient in customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills.
  • Genuine enthusiasm for the hospitality industry and a commitment to providing high-quality service.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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