German Speaking Customer Service for Hotel Reservations
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. This role is ideal for individuals who are passionate about travel and hospitality and are dedicated to providing exceptional service to German-speaking customers.
Responsibilities- Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding hotel reservations and hospitality inquiries.
- Assist customers with booking and modifying their hotel reservations and specials.
- Handle customer complaints and ensure effective resolutions to enhance guest satisfaction.
- Document customer interactions accurately and maintain updated records in the company's CRM system.
- Collaborate with various hotel departments to ensure a seamless experience for guests.
- Stay updated on current promotions, local attractions, and property-specific information to assist guests effectively.
- Create a welcoming and positive experience for customers throughout their interaction with the service team.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the hospitality or travel industry.
- Strong communication and interpersonal skills.
- Ability to manage multiple inquiries and resolve issues promptly.
- Proficient in customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- Genuine enthusiasm for the hospitality industry and a commitment to providing high-quality service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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