Portuguese Speaking Customer Support for Automotive Insurance

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently looking for a Portuguese Speaking Customer Support Representative for our Automotive Insurance & Claims Department. This role is an excellent fit for those who are passionate about customer service and want to assist Portuguese-speaking clients with their insurance and claims needs.

Responsibilities
  • Provide outstanding customer support to Portuguese-speaking clients regarding automotive insurance and claims through phone, email, and chat.
  • Assist customers with inquiries related to insurance policies, claims submission, and claim status updates.
  • Effectively resolve customer issues and concerns to ensure a smooth claims process.
  • Accurately document customer interactions and follow up on any outstanding claims issues.
  • Collaborate with internal teams to facilitate claims processing and improve service delivery.
  • Educate customers about coverage options, policy details, and claims procedures.
  • Gather and relay customer feedback to support continuous improvement initiatives in service and processes.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, particularly in the insurance or automotive sectors, is preferred.
  • Strong communication skills with a focus on delivering excellent customer service.
  • Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with insurance claims processes and relevant regulations is a plus.
  • Proficient in using CRM software and standard office applications.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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