Portuguese Speaking Customer Support for Automotive Insurance
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently looking for a Portuguese Speaking Customer Support Representative for our Automotive Insurance & Claims Department. This role is an excellent fit for those who are passionate about customer service and want to assist Portuguese-speaking clients with their insurance and claims needs.
Responsibilities- Provide outstanding customer support to Portuguese-speaking clients regarding automotive insurance and claims through phone, email, and chat.
- Assist customers with inquiries related to insurance policies, claims submission, and claim status updates.
- Effectively resolve customer issues and concerns to ensure a smooth claims process.
- Accurately document customer interactions and follow up on any outstanding claims issues.
- Collaborate with internal teams to facilitate claims processing and improve service delivery.
- Educate customers about coverage options, policy details, and claims procedures.
- Gather and relay customer feedback to support continuous improvement initiatives in service and processes.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, particularly in the insurance or automotive sectors, is preferred.
- Strong communication skills with a focus on delivering excellent customer service.
- Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with insurance claims processes and relevant regulations is a plus.
- Proficient in using CRM software and standard office applications.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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