Spanish Speaking Customer Support for Food Delivery Service Department
5 days ago
Patrique Mercier Recruitment FR is focused on connecting talented individuals with intriguing career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Food Delivery Service Department. This role is perfect for individuals who are passionate about customer service and enjoy helping customers navigate their food delivery needs.
Responsibilities- Provide excellent customer support to Spanish-speaking clients regarding food delivery services via phone, email, and chat.
- Assist customers with inquiries related to orders, menu items, delivery times, and service policies.
- Effectively resolve customer issues and complaints to ensure a seamless dining experience.
- Document customer interactions accurately and follow up on outstanding inquiries and feedback.
- Collaborate with kitchen staff and delivery teams to ensure timely and accurate order fulfillment.
- Keep customers informed about promotions, new menu items, and service improvements.
- Gather customer insights to contribute to the enhancement of service quality and operational efficiency.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the food or hospitality industry.
- Strong communication skills with a commitment to delivering exceptional customer experiences.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Familiarity with CRM systems and standard office applications.
- Proactive problem-solving skills and a positive attitude.
- Flexibility to work varied hours, including weekends and holidays as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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