Spanish Speaking Customer Support for Food Delivery Service Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Food Delivery Service Department. This role is perfect for individuals who have a passion for food services and thrive on providing excellent customer support to enhance the dining experience for our Spanish-speaking clients.
Responsibilities- Deliver outstanding customer support to Spanish-speaking clients regarding food delivery services via phone, email, and chat.
- Assist customers with inquiries related to order placement, delivery status, menu options, and service policies.
- Effectively resolve customer complaints and questions to ensure satisfaction with their food delivery experience.
- Accurately document all customer interactions and ensure timely follow-up on any outstanding issues.
- Collaborate with internal teams to address customer needs and improve service efficiency.
- Keep customers informed about new menu items, promotions, and safety protocols.
- Gather and relay customer feedback to support continuous service improvement initiatives.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, ideally in the food delivery or hospitality industry.
- Strong communication and interpersonal skills with a focus on creating a positive customer experience.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with CRM software and standard office tools.
- Excellent problem-solving skills and a proactive attitude.
- Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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