Italian Speaking Customer Service for Telecommunications Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Customer Service Representative within the Telecommunications Department of a leading company in the sector. This role is designed for individuals who are enthusiastic about technology and dedicated to providing outstanding service to Italian-speaking customers.
Responsibilities- Provide top-notch customer service to Italian-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries regarding telecommunications products, plans, and services.
- Resolve customer issues and complaints in an efficient and empathetic manner, ensuring a high level of satisfaction.
- Accurately document all interactions with customers and maintain detailed records in the company's CRM system.
- Collaborate with technical support teams to address and resolve complex technical issues.
- Stay informed about product updates, promotions, and industry trends to provide informed assistance.
- Promote a positive customer experience by actively listening and responding to customer needs.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in customer service, particularly in the telecommunications industry.
- Strong communication, listening, and problem-solving skills.
- Ability to manage multiple inquiries and resolve issues efficiently.
- Proficiency with customer service tools and Microsoft Office applications.
- Detail-oriented with excellent organizational capabilities.
- A keen interest in technology and telecommunications.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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