Spanish Speaking Customer Service for Home Improvement
4 days ago
Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative in the Home Improvement & DIY Tools Department. This position is ideal for individuals who are passionate about home improvement and enjoy helping customers find the right tools and solutions for their projects.
Responsibilities- Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat, assisting with inquiries about home improvement and DIY tools.
- Guide customers in selecting appropriate tools and solutions based on their specific needs and projects.
- Process orders, handle returns, and resolve customer complaints effectively to ensure customer satisfaction.
- Maintain knowledge of the latest products, promotions, and DIY trends to provide accurate and helpful information.
- Document all customer interactions and feedback, contributing to continuous service improvement initiatives.
- Collaborate with the sales team to address complex inquiries and support marketing efforts.
- Assist in troubleshooting product-related issues and liaise with technical teams when necessary.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly in the retail or home improvement sector, is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer support.
- Familiarity with home improvement tools and DIY projects is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to multitask effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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