Spanish Speaking Customer Service for Home Improvement

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative in the Home Improvement & DIY Tools Department. This position is ideal for individuals who are passionate about home improvement and enjoy helping customers find the right tools and solutions for their projects.

Responsibilities
  • Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat, assisting with inquiries about home improvement and DIY tools.
  • Guide customers in selecting appropriate tools and solutions based on their specific needs and projects.
  • Process orders, handle returns, and resolve customer complaints effectively to ensure customer satisfaction.
  • Maintain knowledge of the latest products, promotions, and DIY trends to provide accurate and helpful information.
  • Document all customer interactions and feedback, contributing to continuous service improvement initiatives.
  • Collaborate with the sales team to address complex inquiries and support marketing efforts.
  • Assist in troubleshooting product-related issues and liaise with technical teams when necessary.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, particularly in the retail or home improvement sector, is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer support.
  • Familiarity with home improvement tools and DIY projects is a plus.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills and the ability to multitask effectively.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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