German Speaking Customer Support for Real Estate Management Department
4 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with remarkable career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Real Estate Management Department. This role is perfect for individuals who are enthusiastic about property management and customer service, providing essential support to German-speaking clients in the real estate sector.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding real estate management services through phone, email, and chat.
- Assist customers with inquiries related to property listings, leasing agreements, and maintenance requests.
- Effectively resolve customer complaints and issues to ensure a positive client experience.
- Accurately document customer interactions and maintain detailed records of inquiries and resolutions.
- Collaborate with internal teams to address customer needs and service requests promptly.
- Inform clients about available properties, service updates, and relevant real estate market trends.
- Gather client feedback and insights to contribute to service improvements and operational efficiency.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, ideally within real estate or property management.
- Strong communication skills and a commitment to excellent customer service.
- Detail-oriented and skilled at managing multiple tasks in a dynamic environment.
- Familiarity with CRM systems and standard office software.
- Strong analytical and problem-solving abilities.
- Flexibility to work varied hours, including weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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