German Speaking Customer Support for Real Estate Management Department
2 days ago
Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a German Speaking Customer Support Representative for our Real Estate Management Department. In this role, you will serve as the primary point of contact for our German-speaking clients, addressing inquiries related to property management and providing comprehensive support to ensure a seamless experience. If you have a passion for customer service and an interest in real estate, we encourage you to apply
Responsibilities- Provide outstanding customer support to German-speaking clients via phone, email, and chat regarding real estate inquiries.
- Assist clients with property management issues, tenant inquiries, and service requests.
- Troubleshoot and resolve customer problems effectively to enhance overall satisfaction.
- Document all interactions accurately in the CRM system for future reference.
- Collaborate with internal teams to manage client expectations and ensure excellent service delivery.
- Stay updated on real estate market trends and service offerings to provide informed assistance.
Requirements
- Fluency in German and English; proficiency in additional languages is a plus.
- Experience in customer support, preferably in the real estate or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A positive attitude and ability to work collaboratively with a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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