German Speaking Customer Support for Real Estate Management Department
5 days ago
Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a German Speaking Customer Support representative to join the Real Estate Management Department. In this role, you will be responsible for providing top-notch support to our German-speaking clients, assisting them with any inquiries related to their real estate needs. Your expertise will play a crucial role in ensuring customer satisfaction and facilitating smooth communication. If you are fluent in German and have a passion for customer service, this position is tailored for you
Responsibilities- Provide exceptional customer support for real estate management inquiries via phone, email, and chat in German.
- Assist clients with questions about properties, contracts, and other related services.
- Address and resolve customer complaints professionally and efficiently.
- Guide clients through processes and provide information to help them make informed decisions.
- Maintain accurate records of client interactions and transactions to ensure continuity in service.
- Collaborate with the real estate team to enhance service delivery and improve customer experience.
Requirements
- Fluency in German (both spoken and written) is essential.
- Strong communication and customer service skills.
- Previous experience in customer support or real estate-related roles is an advantage.
- Excellent problem-solving abilities with a focus on client satisfaction.
- Ability to work in a fast-paced environment and manage multiple inquiries.
- Positive attitude and a willingness to collaborate with team members.
- Proficiency in customer service software or CRM tools is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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