Italian Speaking Customer Service for the Top Electronics Company
4 days ago
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for a leading Electronics Company. This role is designed for individuals who are passionate about technology and committed to delivering excellent service to Italian-speaking customers.
Responsibilities- Provide exceptional customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries related to electronic products and services.
- Assist customers with order processing, product information, and technical support.
- Troubleshoot issues and provide effective solutions to enhance customer satisfaction.
- Handle customer complaints professionally, ensuring timely resolutions and maintaining customer loyalty.
- Stay informed about the company's products, promotions, and policies to provide accurate assistance.
- Document all customer interactions clearly and maintain detailed records for continuous improvement.
- Collaborate with other teams to resolve complex customer inquiries effectively.
Requirements
- Fluency in Italian and English, with excellent written and verbal communication skills.
- Previous experience in customer service, especially in the electronics or technology industry, is preferred.
- Strong problem-solving skills and the ability to handle technical inquiries.
- Excellent interpersonal skills and a customer-centric attitude.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational abilities.
- Ability to work effectively in a fast-paced environment and as part of a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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