IT Support Technician

21 hours ago

Athens, Attica, Greece Omilia Full time

As a IT Support Technician, you will work closely with our IT support team to provide exceptional on-site and remote support in our Apple-centric environment. Your primary mission will be to ensure our end-users can work efficiently and securely by resolving technical issues related to Apple MacOS applications, and assisting with user onboarding.

Key Responsibilities

  • Provide timely and professional remote technical support to our end-users worldwide for all IT-related issues that fall under the IT Support team responsibilities.
  • Manage, prioritize, and resolve IT support tickets using our Jira Service Desk, ensuring clear communication and documentation throughout the process.
  • Set up, configure, and deploy new Apple MacBooks for new hires, including user onboarding and orientation to our systems.
  • Install, update, and troubleshoot a wide range of macOS software and business applications.
  • Diagnose and resolve hardware and software issues on Apple MacBooks and the few Windows PCs in our environment.
  • Troubleshoot and resolve network connectivity issues, including VPN (Cisco), Wi-Fi, and internet access.
  • Manage user accounts and resolve access problems across various platforms.
  • Assist with the administration and support of our collaboration tools and productivity suites.

Requirements

  • Education: A degree or diploma in Computer Science, Information Technology, or a related field.
  • Experience: 1-2 years of experience in an IT support role.

Preferred qualifications & certifications

  • An Apple Certified Support Professional (ACSP) certification will be considered a significant advantage but not required.
  • Certifications such as CompTIA A+ are beneficial but not required.

Technical skills

  • Hands-on experience troubleshooting Apple Macintosh software and hardware is highly desirable but not required.
  • Hands-on experience with JamfPro for Apple device management is also a significant advantage but not required.
  • Basic administration knowledge of Google Workspace.
  • Basic understanding of Windows Server administration (e.g., Active Directory, user accounts, permissions).
  • Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP) and VPN technologies.

Soft skills

  • A strong customer-service mindset, with a demonstrated ability to act with professionalism, patience, and kindness.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.

Strong verbal and written communication skills in English.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

  • Administrative Support Professional

    1 day ago

    Athens, Attica, Greece beBeeAdministrative Full time

    Job Title: Insurance TechnicianThe role of an Insurance Technician involves providing administrative support to the insurance broking departments.Key responsibilities include entering data into the company's system in a timely and accurate manner, gathering and validating the accuracy of policy entries, preparing formal insurance documentation, assisting in...

  • Senior IT Support

    2 days ago

    Athens, Attica, Greece MECCANICA GROUP Α.Ε. Full time

    H **Meccanica Group A.E.** για έργο που έχει αναλάβει αναζητά:**Senior IT Support /Helpdesk****Απαραίτητα προσόντα**:- Πτυχίο ΑΕΙ ή ΤΕΙ τμήματος σχετικού με την πληροφορική**Αποδεδειγμένη εμπειρία σε**:- Δημιουργία πρότυπης...

  • Resident Support Specialist

    1 day ago

    Athens, Attica, Greece beBeeTenant Full time

    Job Title: Resident Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Resident Support Specialist to join our team. This role is responsible for providing exceptional support to our residents, focusing on timely resolution of payment and damage issues.Key Responsibilities:Rental Agreement Management:Support the upload of...

  • IT Infrastructure Specialist

    1 day ago

    Athens, Attica, Greece beBeeITSpecialist Full time

    IT Support Technician The role of the IT Support Technician involves providing technical assistance to end-users in a variety of settings. This includes troubleshooting and resolving hardware and software issues, as well as performing routine maintenance tasks such as installing printers and configuring desktop hardware.As an IT Support Technician, you will...

  • Field Service Technician

    4 days ago

    Athens, Attica, Greece Hach Full time

    Our mission is to ensure the quality of water for people around the world and our vision is to make water analysis better—faster, simpler, greener, and more informative—via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.Hach products have been distributed in Greece since the early 80's; in 2007 the...

  • Tech Support Expert Wanted

    1 day ago

    Athens, Attica, Greece beBeeFieldTechnician Full time

    Technical Support SpecialistThe position involves resolving technical issues at customer premises with the goal of immediate service restoration and delivery of high-quality support.Identify and report technical issues related to service faultsResolve technical problems and customer requests promptly and professionallyCollaborate with Engineers, Team...

  • Service Excellence Specialist

    1 day ago

    Athens, Attica, Greece beBeeTenant Full time

    Job DescriptionThe primary objective of this role is to provide exceptional service to tenants, focusing on resolving issues related to payment and damage. The ideal candidate will possess strong communication skills, be able to work independently, and demonstrate a proactive approach to problem-solving.Rental Agreement Management:This involves supporting...

  • Electronics Repair Support Specialist

    1 day ago

    Athens, Attica, Greece beBeeCustomer Full time

    French Speaking Customer Service RepresentativeWe are seeking a skilled and experienced French speaking customer service representative to join our team. This individual will be responsible for providing exceptional customer support to French speaking clients regarding repairs and warranty issues of consumer electronics.The ideal candidate will have strong...

  • Transportation Customer Support Specialist

    1 day ago

    Athens, Attica, Greece beBeeCustomer Full time

    Job Description:">We are seeking an expert to provide customer support for the transportation industry. The ideal candidate will have excellent command of Spanish, good communication skills in English, and a high school diploma or its equivalent.">Key Responsibilities:">">(Escalate complex issues to dealers/technicians or third-party services as...

  • Slovak Language Customer Support Specialist for Consumer Electronics Repair

    1 day ago

    Athens, Attica, Greece beBeeCustomer Full time

    We are seeking a highly skilled Slovak Language Customer Support Specialist to join our Consumer Electronics Repair team. The ideal candidate will have excellent communication skills and be fluent in Slovak.This role involves providing exceptional customer service to Slovak-speaking clients regarding repairs and warranty services. You will be responsible for...