Service Excellence Specialist
2 days ago
The primary objective of this role is to provide exceptional service to tenants, focusing on resolving issues related to payment and damage. The ideal candidate will possess strong communication skills, be able to work independently, and demonstrate a proactive approach to problem-solving.
- Rental Agreement Management:
This involves supporting the uploading of rental agreement information to tax systems and company systems when new agreements are signed. Additionally, when rental agreements expire, the tenant's keys must be collected, and the property's status checked (bills, rental payments, etc.).
- Tenant Payment Issue Resolution:
The successful candidate will remind tenants via email and phone to update their rental payments. They will also check the rental payments with tenants monthly and confirm them with the financial department.
- Tenant Communication:
Effective communication with tenants regarding damage issues is crucial. The candidate will contact and confirm with tenants, following up with technicians until the issue is resolved.
- Support for Owners:
Scheduling appointments with tenants for owners who wish to inspect properties annually is an essential part of this role. Additionally, processing owner bills and conducting home insurance for owners' properties are key responsibilities.
- Bonus Tasks:
- Languages: English, Greek
- Key Skills: Responsible, Teamwork, Good Communication, Careful, Flexible
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