
Customer Excellence Specialist
11 hours ago
Job Description:
We're seeking a skilled professional to join our team as a Customer Success Specialist. In this role, you will play a key part in shaping the future of customer experience in tech.
Key Responsibilities:
• Guide new customers through onboarding and support their journey with our platform
• Collaborate with product and engineering teams to ensure seamless customer experiences
• Monitor customer health and track key metrics
• Proactively address red flags and solve problems efficiently
Required Skills and Qualifications:
• Fluency in English (other languages are a plus)
• Experience in Customer Success or Support, ideally in tech or digital services
• Strong problem-solving and collaboration skills
• Ability to juggle multiple requests and priorities
Benefits:
• Private health insurance
• 25 days paid leave, plus your birthday off
• Monthly lunch allowance & free coffee/snacks
• Hybrid work: flexible WFH schedule + 3 team days onsite
• Support for courses, degrees, and tech seminars
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