Czech Speaking Technical Support for Customers
5 days ago
Join Patrique Mercier Recruitment JP as a Czech Speaking Technical Support Specialist in the vibrant city of Athens, Greece This exciting opportunity allows you to work for a renowned company while immersing yourself in the rich history and culture of Greece. As a key member of our support team, you will assist Czech-speaking customers with various technical inquiries related to top-tier technology products and services. Enjoy the chance to develop your skills in a collaborative environment dedicated to providing excellent customer support. If you're ready for a new adventure in Greece, we want to hear from you
Responsibilities- Provide outstanding technical support to Czech-speaking customers through various communication channels including phone, email, and chat.
- Diagnose and troubleshoot technical issues efficiently and effectively.
- Collaborate with engineering teams to escalate more complex technical challenges.
- Accurately document all customer interactions and technical issues in the CRM system.
- Participate in ongoing training to improve product knowledge and customer support skills.
- Gather customer feedback to contribute to the enhancement of support processes and customer satisfaction.
- Assist in the onboarding of new team members when needed.
Requirements
- Fluency in Czech and English, both written and spoken.
- Strong technical aptitude and effective problem-solving abilities.
- Excellent communication and customer service skills.
- Previous experience in technical support or a related field is preferred but not required.
- Ability to learn quickly about new technologies and processes.
- Positive and proactive attitude with a commitment to customer service.
- Willingness to relocate to Greece and adapt to a new cultural environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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