Czech Speaking Customer Support for Streaming TV
5 days ago
Patrique Mercier Recruitment FR is dedicated to linking exceptional talent with outstanding job opportunities. We are currently looking for a Czech Speaking Customer Support Representative for our Streaming TV & Movie Services Department. This role is perfect for individuals who are enthusiastic about entertainment and technology and want to assist Czech-speaking customers with their streaming experience.
Responsibilities- Provide exceptional customer support to Czech-speaking clients regarding streaming services via phone, email, and chat.
- Assist customers with inquiries related to account management, content availability, and subscription details.
- Effectively resolve customer complaints and technical issues to ensure a seamless streaming experience.
- Maintain accurate records of customer interactions and follow up on any outstanding inquiries.
- Educate clients on how to navigate the platform and access content effectively.
- Collaborate with internal teams to address complex issues and improve service delivery.
- Gather and relay customer feedback to contribute to service improvements and content suggestions.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably in the entertainment or streaming industry.
- Strong communication skills with a customer-centric approach.
- Ability to troubleshoot technical issues and provide effective solutions.
- Familiarity with customer support software and standard office applications.
- Detail-oriented with excellent organizational skills.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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