German Speaking Customer Support for Car Leasing
4 days ago
Patrique Mercier Recruitment FR is committed to connecting talented individuals with outstanding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Car Leasing & Financing Department. This role is perfect for individuals who are passionate about customer service and have a keen interest in the automotive industry.
Responsibilities- Provide excellent customer support to German-speaking clients regarding car leasing and financing options through phone, email, and chat.
- Assist customers with inquiries related to lease agreements, payment structures, and financing terms.
- Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and follow up on outstanding inquiries.
- Collaborate with internal teams to address complex customer needs and enhance service quality.
- Educate customers about available leasing options, financing deals, and promotions.
- Gather and relay customer feedback to assist in continuous improvement initiatives.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in the automotive or financial services sector.
- Strong communication skills with a focus on providing a positive customer experience.
- Detail-oriented and capable of multitasking in a dynamic environment.
- Proficient in CRM software and standard office applications.
- Strong analytical and problem-solving capabilities.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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