German Speaking Customer Support for Car Leasing
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting exceptional talent with rewarding career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Car Leasing & Financing Department. This role is ideal for individuals who are passionate about the automotive industry and skilled in providing top-notch customer service.
Responsibilities- Deliver outstanding customer support to German-speaking clients regarding car leasing and financing options through phone, email, and chat.
- Assist customers with inquiries about leasing agreements, financing terms, and vehicle options.
- Effectively troubleshoot and resolve customer issues and complaints to ensure a smooth transaction experience.
- Maintain detailed records of customer interactions and follow up on outstanding inquiries.
- Collaborate with internal teams to address client needs and improve service delivery.
- Inform customers about the latest promotions, services, and leasing policies.
- Collect customer feedback to contribute to continuous service improvement initiatives.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the automotive or financial services sector.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Strong problem-solving abilities and the ability to handle complex inquiries independently.
- Familiarity with CRM systems and standard office applications.
- Detail-oriented with strong organizational skills.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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