Portuguese Speaking Customer Service for the Top Electronics Company

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for a renowned Electronics Company. This position is suited for individuals who are passionate about technology and committed to delivering outstanding customer service to Portuguese-speaking clients.

Responsibilities
  • Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries and concerns regarding electronic products and services.
  • Assist customers with product selections, order processing, and troubleshooting technical issues.
  • Resolve customer complaints promptly and effectively to ensure high levels of customer satisfaction.
  • Document all customer interactions accurately for record-keeping and service improvement purposes.
  • Stay informed about the latest product features, promotions, and technological advancements to provide knowledgeable assistance.
  • Collaborate with technical support and sales teams to address complex customer inquiries and enhance service quality.
  • Promote a positive customer experience by actively listening and responding to customer needs and feedback.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably within the electronics or technology sector.
  • Strong communication and interpersonal skills.
  • Ability to resolve issues and provide solutions effectively under pressure.
  • Proficient with customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
  • A genuine interest in electronics and a passion for helping customers.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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