Portuguese Speaking Customer Service for the Top Electronics Company
4 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for a renowned Electronics Company. This position is suited for individuals who are passionate about technology and committed to delivering outstanding customer service to Portuguese-speaking clients.
Responsibilities- Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries and concerns regarding electronic products and services.
- Assist customers with product selections, order processing, and troubleshooting technical issues.
- Resolve customer complaints promptly and effectively to ensure high levels of customer satisfaction.
- Document all customer interactions accurately for record-keeping and service improvement purposes.
- Stay informed about the latest product features, promotions, and technological advancements to provide knowledgeable assistance.
- Collaborate with technical support and sales teams to address complex customer inquiries and enhance service quality.
- Promote a positive customer experience by actively listening and responding to customer needs and feedback.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably within the electronics or technology sector.
- Strong communication and interpersonal skills.
- Ability to resolve issues and provide solutions effectively under pressure.
- Proficient with customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine interest in electronics and a passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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