Italian Speaking Customer Support for Transportation Services Department
5 days ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals enthusiastic about customer service and keen to assist Italian-speaking clients with their transportation needs.
Responsibilities- Provide exceptional customer service to Italian-speaking clients regarding transportation services via phone, email, and chat.
- Assist customers with inquiries related to bookings, scheduling, and service details.
- Resolve customer issues and complaints efficiently to ensure optimal satisfaction.
- Maintain accurate records of customer interactions and ensure timely follow-up.
- Collaborate with internal teams to address customer needs effectively.
- Educate clients on available services and relevant policies to improve their experience.
- Gather customer feedback to support the continuous improvement of service quality.
Requirements
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, preferably within the transportation or travel sector.
- Strong communication skills with a focus on delivering exceptional customer experiences.
- Ability to remain calm and professional under pressure while solving problems.
- Familiarity with CRM software and standard office applications.
- Detail-oriented with strong organizational skills.
- Flexibility to work varied hours, including weekends and holidays as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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