Spanish Speaking Customer Support for Transportation Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting exceptional talent with great career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Transportation Services Department. This role is perfect for individuals who have a passion for customer service and want to assist Spanish-speaking clients in navigating their transportation solutions.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients regarding transportation services through phone, email, and chat.
- Assist customers with questions related to bookings, service schedules, fare inquiries, and company policies.
- Effectively resolve customer complaints and issues to enhance client satisfaction and loyalty.
- Document customer interactions meticulously and follow up on any outstanding inquiries or complaints.
- Collaborate with transportation teams and service providers to address customer needs efficiently.
- Stay informed about industry trends, available services, and safety protocols to provide accurate and helpful information to clients.
- Collect customer feedback to identify areas for service improvements and enhance operational efficiency.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, ideally in the transportation or travel sector.
- Strong communication skills with a focus on providing excellent customer support.
- Ability to manage multiple inquiries and tasks in a fast-paced environment.
- Familiarity with CRM systems and standard office software.
- Detail-oriented with a strong commitment to follow-up and resolution.
- Flexibility to work various shifts, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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