Polish Speaking Customer Service for Online Retail Department
1 day ago
Patrique Mercier Recruitment is excited to present an opportunity for a Polish Speaking Customer Service Representative for our Online Retail Department. In this essential role, you will support Polish-speaking customers by assisting them with inquiries related to products, orders, and overall shopping experiences. Your focus on customer satisfaction and ability to resolve issues will ensure a positive shopping experience for our clients. If you are fluent in Polish and thrive in a customer-centric environment, we would love to hear from you
Responsibilities- Provide exceptional customer service to Polish-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries regarding products, order status, returns, and site navigation.
- Accurately document customer interactions in the CRM system for effective tracking and follow-ups.
- Collaborate with internal teams to resolve customer issues in a timely manner.
- Stay updated on product knowledge and company promotions to assist customers effectively.
- Build and maintain strong customer relationships to encourage loyalty and repeat business.
Requirements
- Fluency in Polish and English; knowledge of additional languages is a plus.
- Prior experience in customer service, preferably in online retail or e-commerce.
- Strong communication skills with a focus on customer experience.
- Proficient in using CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Able to work both independently and collaboratively within a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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