German Speaking Customer Service for Health

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a German Speaking Customer Service Representative within the Health & Wellness Products Department. This role is perfect for individuals who are passionate about health and wellness and want to provide outstanding service to customers while representing a leading brand in the industry.

Responsibilities
  • Deliver excellent customer service to German-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries regarding health and wellness products, including details about ingredients, benefits, and usage.
  • Support customers with their orders, including processing returns and exchanges while ensuring compliance with company policies.
  • Educate customers about product features, promotions, and best practices for usage.
  • Handle customer complaints and feedback professionally, working towards effective resolutions to enhance customer satisfaction.
  • Collaborate with internal teams to address complex customer inquiries and provide accurate information.
  • Maintain detailed records of customer interactions and feedback to support service improvement initiatives.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, ideally within the health and wellness or retail sector.
  • Strong communication skills and a customer-oriented approach.
  • Ability to understand and explain product details effectively.
  • Familiarity with health & wellness products is a plus.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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