French Speaking Customer Support for Home Security

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to matching skilled professionals with rewarding career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is ideal for individuals who are passionate about security technology and dedicated to providing exceptional customer service to French-speaking clients.

Responsibilities
  • Provide outstanding customer support to French-speaking clients regarding home security and alarm systems via phone, email, and chat.
  • Assist customers with inquiries about product features, installation processes, and service options.
  • Effectively troubleshoot technical issues and guide customers through setup and operation.
  • Handle customer concerns and complaints with professionalism and empathy to ensure a satisfactory resolution.
  • Maintain detailed records of customer interactions and provide timely follow-up on outstanding inquiries.
  • Collaborate with technical and installation teams to address customer needs and improve service quality.
  • Stay informed about the latest security technologies and industry trends to provide knowledgeable support to clients.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer support, preferably in the technology or security services industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Technical aptitude and the ability to explain complex concepts in an understandable manner.
  • Proficient in using customer support software and standard office applications.
  • Detail-oriented with excellent problem-solving skills.
  • Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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