German Speaking Customer Service for Online Retail Department
14 hours ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Service Representative for an Online Retail Department. This position plays an essential role in ensuring that customers have a seamless shopping experience, from inquiries about products to assistance with orders. We are looking for a dedicated individual who can communicate effectively in German and provide excellent support to our customers. Join our team and help us deliver outstanding service to our valued clients in the online retail sector.
Key Responsibilities- Provide top-notch customer support in German, addressing inquiries about products, orders, and returns effectively.
- Assist customers with their purchasing decisions, offering detailed product information and guidance.
- Manage customer complaints and resolve issues promptly to ensure customer satisfaction.
- Document customer interactions accurately to ensure a comprehensive understanding of their needs.
- Collaborate with team members to escalate and resolve complex customer issues efficiently.
- Stay updated on product offerings, promotions, and company policies to inform customers accurately.
- Participate in training programs to enhance your product knowledge and customer service skills.
Requirements
- Fluency in German with strong English communication skills, both written and spoken.
- Prior experience in customer service, particularly in the retail sector, is highly advantageous.
- Strong problem-solving skills and a commitment to delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to connect and empathize with customers.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A passion for online retail and a willingness to learn about new products and trends.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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