Spanish Speaking Customer Service for Online Retail Department
11 hours ago
Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Spanish Speaking Customer Service Representative for an Online Retail Department. In this role, you will be the first point of contact for Spanish-speaking customers, assisting them with their inquiries regarding products, orders, and services related to the online retail sector. Your passion for customer support and your ability to provide tailored solutions will play a crucial role in fostering positive customer experiences and loyalty. If you are enthusiastic about the online retail industry and eager to make a difference, we would love to have you on our team
Key Responsibilities- Provide exceptional customer support in Spanish, addressing inquiries related to online orders, product information, and service issues.
- Assist customers in navigating the online retail platform, ensuring a smooth shopping experience.
- Document all customer interactions accurately and maintain comprehensive records in the CRM system.
- Coordinate with various teams to resolve customer issues and enhance service delivery.
- Stay informed about products, promotions, and company policies to offer accurate information to customers.
- Engage with customers proactively to understand their needs and improve overall satisfaction.
- Participate in training and development opportunities to enhance your skills and product knowledge.
Requirements
- Fluency in Spanish and strong communication skills in English, both written and spoken.
- Previous experience in customer service, particularly in an online retail environment, is highly beneficial.
- Strong problem-solving capabilities with a focus on customer satisfaction and resolution.
- Excellent verbal and written communication skills to engage professionally with customers.
- Ability to multitask and prioritize effectively in a fast-paced work environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A keen interest in online retail and e-commerce trends to provide valuable insights to customers.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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