Tech Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerService Full time

Customer Service Representative Opportunity

Are you passionate about delivering exceptional customer service and do you have a flair for Spanish? We invite you to take on this exciting opportunity to work for a major tech company based in Greece.

This role is ideal for those who thrive in fast-paced environments, possess strong communication skills, and are proficient in using CRM platforms and customer support tools.

As a Customer Service Representative, your main responsibility will be to provide top-notch support to Spanish-speaking clients via various communication channels. You will address customer inquiries effectively, collaborate with team members to resolve concerns, and document all interactions within the company's CRM system.

Key Responsibilities:
  • Deliver high-quality customer service to Spanish-speaking clients through phone, email, and chat.
  • Address customer inquiries effectively, providing clear and accurate information about our tech products and services.
  • Collaborate with team members to address and resolve concerns in a timely manner.
  • Document all interactions and updates within the company's CRM system.
  • Participate in training sessions to enhance product knowledge and service skills.
Requirements:
  • Fluent in Spanish, both written and spoken; proficiency in English is required.
  • Exceptional communication skills with a customer-first mindset.
  • Able to thrive in a fast-paced environment and manage multiple inquiries simultaneously.
  • Strong analytical and problem-solving skills.
  • Previous experience in customer service, preferably within the tech sector.
  • Proficient in using CRM platforms and customer support tools.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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