Dedicated Customer Support Specialist
2 days ago
We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively
- Investigate and end-to-end completion of assigned cases
- Participation in the improvement of procedures followed in daily work
- Fluency in German and English (both written and verbal) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred but not required.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving abilities.
- Availability to work 24/7/365 to ensure continuous support.
- Competitive salary
- Benefits and discounts
- Career development opportunities
- Continuous training
- Contract of indefinite duration
- Hybrid working model
If you are enthusiastic about providing exceptional customer service and fluent in German, we would love to hear from you.
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