
Dedicated Customer Support Specialist
3 days ago
At Patrique Mercier Recruitment, we're seeking a dedicated Customer Service Representative to join our vibrant team in Athens, Greece. As a customer-centric professional, you will play a pivotal role in delivering exceptional support to Czech-speaking clients.
This role is ideal for individuals who are passionate about providing seamless experiences and making a positive impact on customers' lives. You will be responsible for addressing inquiries, resolving technical issues, and ensuring that customers have a hassle-free interaction with our products and services.
Key Responsibilities- Customer Support Delivery: Provide high-quality support to Czech-speaking clients through various communication channels, including phone, email, and chat.
- Inquiry Resolution: Address customer inquiries related to products, services, and technical issues promptly and professionally.
- Complaint Resolution: Effectively resolve customer complaints to foster a positive experience.
- Record Keeping: Keep accurate records of customer interactions in the CRM system.
- Ongoing Training: Engage in ongoing training to stay updated on product knowledge and enhance your customer service skills.
- Team Collaboration: Collaborate with team members to share feedback and improve service delivery.
Required Skills and Qualifications
- Languages: Fluency in Czech and English, both written and spoken.
- Customer Service: Strong customer service skills and a dedication to helping others.
- Experience: Prior experience in customer support is an advantage but not necessary.
- Problem-Solving: Excellent problem-solving abilities with a solution-oriented mindset.
- Interpersonal Skills: Positive attitude and strong interpersonal skills.
- Organizational Skills: Highly organized with attention to detail.
Benefits
- Health Insurance: Private Health Insurance
- Training and Development: Training & Development
- Performance Bonus: Performance Bonus
- Work-Life Balance: Attractive Working Hours (Mo-Fr)
- Fully Paid Training: Fully Paid Training
- Salary: Great Salary
- Relocation Package: Fully Paid Relocation Package (flight, transfer and hotel)
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