Dedicated Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCzechSupport Full time

At Patrique Mercier Recruitment, we're seeking a dedicated Customer Service Representative to join our vibrant team in Athens, Greece. As a customer-centric professional, you will play a pivotal role in delivering exceptional support to Czech-speaking clients.

This role is ideal for individuals who are passionate about providing seamless experiences and making a positive impact on customers' lives. You will be responsible for addressing inquiries, resolving technical issues, and ensuring that customers have a hassle-free interaction with our products and services.

Key Responsibilities
  • Customer Support Delivery: Provide high-quality support to Czech-speaking clients through various communication channels, including phone, email, and chat.
  • Inquiry Resolution: Address customer inquiries related to products, services, and technical issues promptly and professionally.
  • Complaint Resolution: Effectively resolve customer complaints to foster a positive experience.
  • Record Keeping: Keep accurate records of customer interactions in the CRM system.
  • Ongoing Training: Engage in ongoing training to stay updated on product knowledge and enhance your customer service skills.
  • Team Collaboration: Collaborate with team members to share feedback and improve service delivery.

Required Skills and Qualifications

  • Languages: Fluency in Czech and English, both written and spoken.
  • Customer Service: Strong customer service skills and a dedication to helping others.
  • Experience: Prior experience in customer support is an advantage but not necessary.
  • Problem-Solving: Excellent problem-solving abilities with a solution-oriented mindset.
  • Interpersonal Skills: Positive attitude and strong interpersonal skills.
  • Organizational Skills: Highly organized with attention to detail.

Benefits

  • Health Insurance: Private Health Insurance
  • Training and Development: Training & Development
  • Performance Bonus: Performance Bonus
  • Work-Life Balance: Attractive Working Hours (Mo-Fr)
  • Fully Paid Training: Fully Paid Training
  • Salary: Great Salary
  • Relocation Package: Fully Paid Relocation Package (flight, transfer and hotel)

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