Device Circularity Expert

16 hours ago

Athens, Attica, Greece beBeeCareer Full time

Imagining a future where technology and sustainability work hand in hand is at the heart of our mission. We're shaping the mobile device ecosystem to be 100% circular, where every device that's bought triggers another one to be traded in seamlessly.

We're an agile tech startup driven by innovation and passion. Our goal is to redefine how customers and businesses think about the lifecycle of mobile devices. We foster a culture of creativity and fun in everything we do.

As a Trade-In Support Specialist, you'll play a pivotal role in ensuring the quality and reliability of our global smart device trade-in service. You'll oversee the performance of our retail and online services worldwide, guaranteeing seamless operations. As a point of contact for our business partners, you'll resolve inquiries and concerns via email or phone. Guiding partners through troubleshooting procedures to resolve issues efficiently is also part of your responsibilities. Maintaining adherence to company policies and procedures is essential.

What you'll need to bring:

  • Fluency in spoken and written French.
  • Proficiency in spoken and written English.
  • High school diploma or equivalent qualification.
  • Passion for smartphones and technology.
  • Willingness to learn and evolve.
  • Ability to work autonomously and efficiently, even in fast-paced environments.
  • Flexibility to work during French retail hours.

Sounds like a good fit? Here's what you'll do at our organization.

As a Trade-In Support Specialist, your responsibilities will include:

  • Utilizing our AI-powered grading software to evaluate smart device condition and apply standardized grading criteria to accurately assess each device's condition.
  • Ensuring seamless operations of our retail and online services worldwide.
  • Serving as a point of contact for our business partners, resolving inquiries and concerns via email or phone.
  • Guiding partners through troubleshooting procedures to resolve issues efficiently.
  • Maintaining adherence to company policies and procedures to ensure quality standards.

What we offer:

  • Competitive salary
  • Private health insurance
  • Self-development budget for online courses, books, etc.
  • Refurbished smartphone and top-of-the-line equipment
  • A great opportunity to grow with us

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