Repair Expert for Electronic Devices
23 hours ago
As a Customer Support Specialist for Consumer Electronics Repair, you will play a vital role in ensuring customer satisfaction and loyalty. You will be the primary point of contact for customers seeking support and guidance on repairing their electronic devices.
Your responsibilities will include providing accurate and timely information to customers regarding repair procedures, troubleshooting techniques, and warranty claims. You will also be responsible for documenting all customer interactions and collaborating with team members to achieve service level goals and enhance overall customer satisfaction.
Key Responsibilities- Provide exceptional customer support via phone, email, or chat
- Assist customers with claims process and answer their questions
- Document all customer interactions accurately in CRM system
- Collaborate with team members to achieve service level goals and enhance overall customer satisfaction
- Participate in ongoing training to stay up-to-date with product knowledge and service improvements
Required Skills and Qualifications
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong commitment to delivering exceptional customer service. Fluency in Czech (written and spoken) is essential. Previous experience in customer support or technical support is a plus but not mandatory.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package
- Free Greek Lessons and discounts
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