
German and English Customer Service Representative
1 week ago
Customer Support Specialist
About the RoleWe are seeking a highly skilled Customer Support Specialist to provide top-notch service to customers in German and English. This is a fantastic opportunity to utilize your language skills in a dynamic and supportive environment.
Key Responsibilities- Provide exceptional customer service via phone, email, or chat in both German and English.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with product knowledge and company information to effectively address customer concerns.
- Fuency in both German and English.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Availability to work 40 hours per week, Monday-Friday.
- Private health and life insurance.
- Monthly meal voucher (50).
- Performance bonuses based on project-specific criteria.
- Annual leave: 25 days per year.
This role offers a remote option, available if requested two weeks in advance. Working hours are 10:00 AM - 6:30 PM, Monday-Friday, and 11:00 AM - 7:30 PM, Saturday-Sunday.
Salary PackageThe salary package consists of 12 standard monthly payments and two additional payments: one during Easter and one split between Summer and Christmas. Salary breakdown will be provided upon hire.
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