Customer Service Representative fluent in German

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join the dynamic team at an international car manufacturer as a Customer Service Representative

This exciting role offers you the chance to work in a lively environment while benefiting from a fully paid relocation package. In this position, you will be the first point of contact for German-speaking customers, providing exceptional service and support. If you are passionate about delivering outstanding customer experiences and have a strong command of the German language, this is the perfect opportunity to advance your career and explore a new country

Responsibilities
  • Provide outstanding customer service to German-speaking clients via phone, email, and chat.
  • Address customer inquiries, troubleshoot issues, and foster positive customer relationships.
  • Part of the team and commitment to quality.
  • Collaborate with teams to improve service delivery and customer satisfaction.
  • Document all customer interactions accurately in the CRM system for tracking and quality assurance.
  • Promote company products and services effectively to drive sales and meet targets.
  • Participate in upskilling workshops to enhance knowledge about products, services, and customer handling.

Requirements

  • Fluency in German is required as well fluent in English.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Previous experience in customer service or support roles is an advantage.
  • Ability to handle customer inquiries effectively and resolve issues promptly.
  • Demonstrated adaptability in a fast-paced work environment.
  • Strong problem-solving skills and the ability to think on your feet.
  • Willingness to relocate and embrace a new lifestyle in a different country.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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