Home Security Advocate

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
French Speaking Customer Support Representative for Home Security

Patrique Mercier Recruitment is committed to matching skilled professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Home Security & Alarm Systems Department.

This role is ideal for individuals who are passionate about security technology and dedicated to providing exceptional customer service to French-speaking clients.

Key Responsibilities
  • Provide outstanding customer support to French-speaking clients regarding home security and alarm systems via phone, email, and chat.
  • Assist customers with inquiries about product features, installation processes, and service options.
  • Effectively troubleshoot technical issues and guide customers through setup and operation.
  • Handle customer concerns and complaints with professionalism and empathy to ensure a satisfactory resolution.
  • Maintain detailed records of customer interactions and provide timely follow-up on outstanding inquiries.
  • Collaborate with technical and installation teams to address customer needs and improve service quality.
  • Stay informed about the latest security technologies and industry trends to provide knowledgeable support to clients.
Required Skills and Qualifications
  • Fluency in French and English, both written and spoken.
  • Experience in customer support, preferably in the technology or security services industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Technical aptitude and the ability to explain complex concepts in an understandable manner.
  • Proficient in using customer support software and standard office applications.
  • Detail-oriented with excellent problem-solving skills.
  • Willingness to work flexible hours, including weekends and holidays as necessary.
Benefits
  • Private Health Insurance
  • Training and Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Relocation Package (flight, transfer, and hotel)
  • Greek Lessons, discounts, and other perks

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