German Speaking Home Security Customer Service Advocate
2 days ago
This is a fantastic opportunity for a German-speaking customer support representative in the home security and alarm systems department. If you're fluent in German and have a knack for providing excellent customer service, this role is perfect for you.
In this crucial position, you will assist German-speaking customers with their inquiries related to home security solutions and alarm systems. Your contributions will help ensure that customers feel safe and supported in choosing the right security products for their needs.
Responsibilities- Provide exceptional customer support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries about home security and alarm systems, providing timely and accurate information.
- Document customer interactions with precision in our CRM system.
- Collaborate with team members to meet service goals and enhance overall customer satisfaction.
- Engage in ongoing training to stay informed about products and industry trends.
Requirements:
- Fluency in German (written and spoken) is essential. Your nationality and native language should be stated in your C.V. or cover letter.
- Strong commitment to delivering high-quality customer service.
- Previous experience in customer support or within the security industry is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive team player with a solution-oriented approach.
- Strong analytical skills and attention to detail.
- Ability to work effectively both independently and collaboratively within a team.
Benefits:
- Private health insurance
- Training and development opportunities
- Performance bonus
- Extra salaries per year
- Fully paid relocation package
- Free Greek lessons and other perks
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