Home Security Customer Service Specialist

2 days ago

Athens, Attica, Greece beBeeSupport Full time
Customer Support Representative Job Description

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Customer Support Representative for the Home Security & Alarm Systems Department.

This position is perfect for those who are passionate about customer service and eager to assist clients in ensuring their home security needs are met effectively.

Responsibilities:

  • Provide exceptional customer support through phone, email, and chat.
  • Assist customers with inquiries related to product features, installation, troubleshooting, and service plans.
  • Effectively handle customer complaints and resolve issues to ensure a positive service experience.
  • Document all customer interactions accurately and efficiently while following up on outstanding queries.
  • Collaborate with technical teams to address complex customer issues and improve overall service quality.
  • Educate customers about safety protocols and best practices for home security systems.
  • Gather and relay customer feedback to support ongoing improvements in products and services.

Requirements:

  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in customer support, preferably in the home security or technology sectors.
  • Strong communication skills with a focus on providing an exceptional customer experience.
  • Detail-oriented and capable of managing multiple tasks effectively.
  • Familiarity with CRM systems and standard office software.
  • Proficient in troubleshooting technical issues and articulating solutions to customers.
  • Flexible availability to work varied hours, including evenings and weekends as required.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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