
Home Security Customer Service Specialist
2 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Customer Support Representative for the Home Security & Alarm Systems Department.
This position is perfect for those who are passionate about customer service and eager to assist clients in ensuring their home security needs are met effectively.
Responsibilities:
- Provide exceptional customer support through phone, email, and chat.
- Assist customers with inquiries related to product features, installation, troubleshooting, and service plans.
- Effectively handle customer complaints and resolve issues to ensure a positive service experience.
- Document all customer interactions accurately and efficiently while following up on outstanding queries.
- Collaborate with technical teams to address complex customer issues and improve overall service quality.
- Educate customers about safety protocols and best practices for home security systems.
- Gather and relay customer feedback to support ongoing improvements in products and services.
Requirements:
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, preferably in the home security or technology sectors.
- Strong communication skills with a focus on providing an exceptional customer experience.
- Detail-oriented and capable of managing multiple tasks effectively.
- Familiarity with CRM systems and standard office software.
- Proficient in troubleshooting technical issues and articulating solutions to customers.
- Flexible availability to work varied hours, including evenings and weekends as required.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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