Home Security Customer Service Representative
2 days ago
We are seeking a customer support representative to join our home security team. As a key member of our team, you will be responsible for providing exceptional customer service to Hebrew-speaking clients.
You will assist customers with inquiries about home security and alarm systems, addressing their concerns and providing effective solutions. Your goal will be to ensure that customers receive the assistance they need for peace of mind.
Your Key Responsibilities- Provide Exceptional Customer Support: Respond to customer inquiries through various communication channels, including phone, email, and chat.
- Assist with Inquiries: Address customer concerns and provide effective solutions related to home security and alarm systems.
- Maintain Accurate Records: Keep track of customer interactions in our CRM system.
- Collaborate with Team Members: Work with colleagues to meet service goals and enhance overall customer satisfaction.
- Ongoing Training: Stay informed about product features and industry standards through regular training sessions.
Required Skills and Qualifications
- Fluency in Hebrew: Ensure your nationality and native language is clearly stated in your CV and/or cover letter.
- Strong Communication Skills: Excellent verbal and written communication skills are essential for this role.
- Customer Service Experience: Prior experience in customer support is advantageous but not mandatory.
- Team Player: A proactive team player with a customer-centric mindset is required.
- Problem-Solving Skills: Strong problem-solving skills and meticulous attention to detail are necessary for this role.
Benefits
Our company offers a range of benefits, including private health insurance, training and development opportunities, performance bonuses, and a fully paid relocation package.
We also offer free Greek lessons and other perks to make your work life more enjoyable.
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