German Speaking Automotive Insurance Support Specialist
1 day ago
Patrique Mercier Recruitment is excited to offer a vital role in the Automotive Insurance & Claims Department. In this position, you will provide assistance and guidance to clients navigating their insurance needs by supporting German-speaking clients via phone, email, and live chat.
Key Responsibilities:
- Provide exceptional customer support to German-speaking clients.
- Assist customers with inquiries regarding automotive insurance policies, claims status, and related issues.
- Effectively resolve customer complaints, ensuring timely resolution and satisfaction.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with internal teams to ensure efficient claims processing and customer service.
- Educate customers on policy details, claims process, and available coverage options.
Requirements:
- Fluency in German and English; knowledge of additional languages is a plus.
- Previous experience in customer support, particularly in the insurance or automotive industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- Ability to work efficiently under pressure and meet deadlines.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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Athens, Attica, Greece beBeeCustomerService Full timeAutomotive Insurance Specialist Role OverviewWe are seeking a skilled Automotive Insurance Specialist to join our team. As a German-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to clients regarding automotive insurance policies and claims.
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