Automotive Customer Support Specialist
1 day ago
Patrique Mercier Recruitment is a leading recruitment agency that specializes in connecting skilled candidates with top job opportunities. We are currently seeking a German-speaking customer service representative to join the automotive department of a prestigious company.
Job DescriptionThis role offers a fantastic opportunity for individuals who are passionate about the automotive industry and possess excellent customer service skills. In this position, you will assist German-speaking customers with various inquiries related to automotive products and services, ensuring they receive the highest level of support.
- Deliver exceptional customer support via phone, email, and chat communications in German.
- Assist customers with inquiries related to automotive products, services, and technical support.
- Effectively resolve customer complaints while maintaining a professional demeanor.
- Educate customers about product features, specifications, and maintenance.
- Document customer interactions clearly and accurately in the CRM system.
- Collaborate with team members to enhance service processes and customer experiences.
To be successful in this role, you will need:
- Fluency in German (both spoken and written) is essential.
- Strong interpersonal and communication skills.
- Prior experience in customer service, particularly in the automotive industry, is an advantage.
- Excellent problem-solving skills with a focus on ensuring customer satisfaction.
- Ability to work independently and as part of a collaborative team.
We offer a competitive compensation package, including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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