Nordic Speaking Animal Care Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Job Title

Patrique Mercier Recruitment FR is thrilled to present a unique opportunity for a Nordic Speaking Customer Service Representative in the Veterinary Services Department. This role is ideal for individuals passionate about animal care and providing exceptional service to Nordic-speaking clients while ensuring their pets receive the best possible support.

  • Main Responsibilities
  • Provide outstanding customer service to Nordic-speaking clients through phone, email, and chat, addressing their inquiries related to veterinary services.
  • Assist customers with scheduling appointments, discussing pet health concerns, and providing detailed information about veterinary services offered.
  • Resolve customer complaints and inquiries promptly while ensuring customer satisfaction.
  • Document all client interactions accurately and maintain comprehensive records in the system.
  • Work collaboratively with veterinary staff to address customer needs and improve service delivery.
  • Stay informed about veterinary products and services to provide customers with the most up-to-date information.
  • Promote a caring and professional image, fostering a positive experience for pet owners.
Required Skills and Qualifications
  • Language Proficiency
  • Fluency in at least one Nordic language (Swedish, Norwegian, Finnish, or Danish) and English, both written and spoken.
  • Experience
  • Experience in customer service, preferably in veterinary, healthcare, or related industries.
  • Key Characteristics
  • Strong communication and interpersonal skills with a genuine passion for animal care.
  • Ability to handle sensitive situations and provide comfort to pet owners in distress.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational and multitasking skills.
  • A proactive attitude and a dedication to ensuring an excellent customer experience.
Benefits
  • Employee Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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