Animal Care Support Specialist
2 days ago
We are seeking a highly skilled and compassionate Spanish Speaking Customer Service Representative to join our team in the Veterinary Services Department. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to Spanish-speaking clients, ensuring their needs are met with empathy and professionalism.
Responsibilities:
- Provide top-notch customer service to Spanish-speaking clients via phone, email, and chat regarding veterinary services and inquiries.
- Assist pet owners with appointment scheduling, service options, and following up on vet care recommendations.
- Handle customer complaints and concerns with poise and professionalism to ensure a high level of satisfaction.
- Document customer interactions accurately, maintaining detailed records in our database.
- Collaborate with veterinary staff and other departments to address client questions and ensure seamless service delivery.
- Stay informed about the latest veterinary services and health tips to provide knowledgeable support to customers.
- Promote a positive and caring image of our organization while engaging with clients.
Requirements:
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, ideally within the veterinary or pet care industry.
- Strong communication and interpersonal skills with a compassionate approach.
- Ability to manage multiple inquiries and provide solutions effectively.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational abilities.
- A genuine love for animals and a desire to help pet owners.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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