Nordic Speaking Customer Experience Representative
2 days ago
We are seeking a professional to provide exceptional support to clients in the Nordic region.
Key Responsibilities- Offer top-notch customer support via phone, email, and chat to ensure a seamless user experience.
- Assist clients with inquiries about account setup, auction details, and bidding strategies.
- Effectively resolve customer issues and complaints, guaranteeing a smooth experience.
- Maintain accurate records of customer interactions and follow up on outstanding issues.
- Collaborate with technical teams to address customer needs and improve service delivery.
- Educate clients about platform features and best practices to enhance their bidding experience.
- Gather customer feedback to contribute to service improvements and platform development.
Requirements
- Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
- Previous experience in customer support, preferably in online platforms or e-commerce.
- Strong interest in auctions, bidding processes, and online technology.
- Excellent communication skills and a customer-centric approach.
- Proficient in using CRM systems and standard office software.
- Strong analytical and problem-solving capabilities.
- Flexibility to work varied hours, including evenings and weekends as needed.
What We Offer
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package
- Free Greek Lessons and discounts
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