Italian Speaking Cybersecurity Professional

1 day ago

Athens, Attica, Greece beBeeCybersecurity Full time €104,000 - €130,878
Job Description:

We are seeking a Cybersecurity Expert who is fluent in Italian to join our team. As a Cybersecurity Expert, you will be responsible for ensuring the full functionality of antivirus protection and troubleshooting technical issues using your problem-solving skills.

Responsibilities:
  • Communicate with customers via phone, chat & e-mail
  • Ensure full functionality of the antivirus protection
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Log the cases on internal systems, while getting up to date with client's products & services.
Requirements:
  • Fluency in Italian
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
Benefits:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process—all at no cost to you—)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring a Friend and get up to €3.500 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

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