German Speaking Cybersecurity Expert

2 days ago

Athens, Attica, Greece beBeeCybersecurity Full time €104,000 - €130,878
Job Overview:
  • Experience Level: Junior
  • Total Years Experience: 0-5
  • Job Languages: German
  • Job posting schema: No
An opportunity to advance your career in cybersecurity.

We're looking for a fluent German speaker with good computer skills to join our Cybersecurity Customer help-desk team. As a key member of our team, you'll assist customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, this is an excellent opportunity to develop strong experience and skills while representing one of the biggest brands worldwide.

This role involves communicating with customers via phone, chat & e-mail, ensuring full functionality of the antivirus protection, troubleshooting technical issues using your problem-solving skills, tracking and following cases to ensure they closed in an efficient and timely manner, maintaining high customer satisfaction, representing a major brand, providing and maintaining strong, professional relationships with all partners and showing empathy at all times, logging the cases on internal systems, and getting up to date with client's products & services.

What you will bring:
  • Fluency in German
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
Our Offer:
  • Complete relocation support to Greece including flight tickets expenses, hotel accommodation, and support with house searching process
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

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