German-Speaking Customer Experience Specialist

2 days ago


Athens, Attica, Greece beBeeCustomer Full time €4,000 - €6,000

German Customer Expert Role Overview

Description

We are seeking a skilled German-speaking customer expert to join our team. As a customer expert, you will be responsible for communicating with customers via phone, chat and email, tracking and following cases to ensure they are closed in an efficient and timely manner, maintaining high customer satisfaction, representing a major brand, providing troubleshooting for mobile devices, assisting customers to manage/secure their account & passwords, setting up repairs for hardware-related issues and escalating unresolved cases by contacting 2nd level support Interaction Experts.

Required Skills and Qualifications
  • Fluency in German
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
Benefits

We offer a competitive monthly salary, 2 extra salaries per year, referral program, health care benefits, numerous discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state of the art premises, providing a great working environment with relaxing break areas and work for a Great Place to Work-Certified Company that fosters diversity.



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