German-Speaking Technical Support Professional

23 hours ago


Athens, Attica, Greece beBeeTechnical Full time €104,000 - €130,878
Job Overview:
We are seeking a German-Speaking Technical Support Expert to join our team in Greece. The ideal candidate will have a solid background in Computer Science or IT engineering, with fluency in German and excellent communication skills in English.

The role involves providing technical support to Microsoft Business Customers, troubleshooting issues, and ensuring key stakeholders are up-to-date on resolution status through effective written and verbal communication. The candidate will also be responsible for logging cases on internal systems, staying up-to-date with Microsoft products and services, and handling inquiries received via multiple communication channels.

Key Responsibilities:
  • Answer Microsoft Business Customers' inquiries and troubleshoot technical issues
  • Handle Microsoft Business Customers issues through collaboration, resolution, or escalation
  • Ensure key stakeholders and Microsoft Business Customers are up-to-date on the resolution status of their issue
  • Log the cases on internal systems
  • Handle and respond to Business Customer inquiries received via multiple communication channels

Requirements:
Essential Skills and Qualifications:
  • Fluency in German
  • Excellent communication skills in English
  • Solid Science, Math, Engineering, or Computer science background
  • 2-3 years helpdesk or system admin experience with exposure to medium to large businesses

Benefits:
  • Competitive monthly salary
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities

Company Culture:
We are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. In addition, we offer free online Greek language courses, state-of-the-art premises, and a relaxing working environment.

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